Support Policy

Last updated: July 29, 2026

Depth Digital provides support to help you get the most out of our themes. This policy explains how to reach us, how quickly we respond, and what our support covers.

How to Contact Us

Email us at support@depthdigital.agency, or use the contact form on depthdigital.agency. Please include your theme name and as much detail as possible — what you were trying to do, what happened, and screenshots or links where relevant — so we can help you faster.

Response Time

We reply to support requests within 2 business days. Critical bugs that break core theme functionality are prioritized and fixed as quickly as possible.

What Support Includes

At no additional cost, we help with:

• Questions about installing, setting up, and configuring the theme;

• Fixing bugs and technical issues in the theme (for example, broken layouts, dead links, or errors in theme features);

• Guidance on using the theme's built-in features and settings.

What Support Doesn't Include

The following fall outside theme support and aren't covered:

• Custom design changes or modifications beyond the theme's built-in options;

• Custom development, third-party app integrations, or bespoke feature requests;

• Issues caused by third-party apps, other themes, or custom code added to your store;

• General platform help unrelated to our theme.

For custom work beyond standard support, contact us and we'll let you know if we can help on a paid basis.

Contact

Questions about this policy? Email us at support@depthdigital.agency.